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FAQ

  • Become a member?

    1. Register a new account by selecting “Personal” or “Company, and enter the
        required information.
    2. Complete the information required and send the application to complete the
        registration of a new member account.
    3. SPEX will send you a confirmation email once we receive your application.
    4. Enjoy all the features!

      Hours: Monday to Friday, 09:00 – 18:30             TEL:626-691-2940
  • Why can’t I log into my account?

  • Forgot password / User ID?

  • Maximum dimension of parcel! L x W x H limit? Maximum Dimension Limit of Parcel?

    Oversize/ Overweight :

    There is no limitation in the dimension of parcels at SPEX. However, a surcharge will apply to parcels with weight of more than 50Lb per box. If the length, width or height of a box exceeds 115 inches, please call us in advance for air freight arrangement.
    * You may use the transport service provider of SPEX and the freight will be billed by the transport service provider.

    Fragile items :

     Slim and lightweight acrylic, gypsum, porcelain, glass, and other fragile items can be easily broken in the course of transportation. You should understand the safety and assume all risk for transporting these items. For items of high value, you are strongly advised to take proper merchandise insurance with SPEX offers.

     We will protect your items with bubble wrap, plastic film, and shock proof filling. Yet, risk cannot be fully prevented and we cannot give you any guarantee. You are advised to consider all possible risks.

     An affidavit will be attached for shipment of fragile items.

  • What merchandises are prohibited for shipping?

  • Tracking of parcel in Taiwan after arrival Shipment Progress?

    Enter the tracking number which is below the barcode [ Track Your Shipment ]. Or, you can contact us at (626)691-2940, USA for more information.
  • How long will it take to deliver?

  • Can the rates be estimated?

    You are advised to measure the dimensions of your parcel for delivery in inch by length* width* height, and the shipping weight, and call to tell us your destination of delivery and related requirements. We could help to estimate the freight.
  • How to save money for the freight?

  • What is a tariff?

    Tariff refers to the import and excise duties applied by the customs of all countries to import and export of goods. You may refer to the section of User Guide >> Important notice to shipment >> about tariffs.
  • Duty and tax by customs?

  • Estimate of Duty and Tax?

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